Delete your account & data

Applies to NeuraScanr accounts (created to use Premium and cloud backup).

Free users

In free mode there is no account: your data lives only on your device. To remove everything, uninstall the app or clear its data in your Android settings.

Delete a cloud backup account

If you created an account (Premium), you can request deletion of your account and all associated cloud data:

By email: send a message from your account’s email address to privacy@neurascanr.com with the subject “Delete my account”. We will verify the request and delete your account.

What is deleted

• Your account and profile.
• All documents backed up to the cloud.
• Associated technical logs.

Documents stored locally on your device are not affected by this request — remove them by uninstalling the app.

Timeframe

Your account and cloud data are permanently deleted within 30 days of a verified request. Some minimal records may be retained only where required by law, in anonymised form.

Cancel your subscription first

Deleting your account does not automatically cancel a paid subscription. Cancel it in Google Play → Payments & subscriptions → Subscriptions (or the App Store) before or after requesting deletion.

Contact

Questions? privacy@neurascanr.com