Support
We’re happy to help.
Contact: contact [at] neurascanr [dot] com — we aim to reply within 2 business days.
Frequently asked questions
How do I cancel my subscription?
Open Google Play → Payments & subscriptions → Subscriptions → NeuraScanr → Cancel. On iOS, use App Store → your account → Subscriptions.
How does cloud backup work?
Cloud backup is a Premium feature. When enabled in Settings, your documents are securely uploaded and encrypted. Your local files always remain on your device.
How do I restore my documents?
Sign in with the same account on your device, then go to Settings → Account & backup → Restore.
How do I delete my account and data?
See our account deletion page.
Is my data private?
Yes. Your scans stay on your device by default. Cloud backup is optional and encrypted in transit and at rest. See our Privacy Policy.
The AI translation or math result looks wrong
AI results can occasionally be inaccurate. Try a clearer, well-lit photo. If a problem persists, email us with details.